Hanna-Leena Pesonen : Asiakaspalvelu vuorovaikutuksena : markkinointia, viestintää, psykologiaa

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Categories	Nonfiction > Economics, Business administration, Media, Communications Economics, Business administration, Media, Communications > Other business administration Economics, Business administration, Media, Communications > Marketing, Advertising Economics, Business administration, Media, Communications > Communication, Presentation skills, Social skills, Dialectics
Author	Hanna-Leena Pesonen
Coauthors	Antero Toskala & Jaakko Lehtonen
Title	Asiakaspalvelu vuorovaikutuksena : markkinointia, viestintää, psykologiaa
Keywords	markkinointi, palvelut, laatu, asiakaspalvelu