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Jacques Horovitz : Kohti nollavirhettä palvelun laadussa

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P-KOHT-35C676

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Categories	Nonfiction > Economics, Business administration, Media, Communications Economics, Business administration, Media, Communications > Other business administration Economics, Business administration, Media, Communications > Yrittäjyys
Author	Jacques Horovitz
Title	Kohti nollavirhettä palvelun laadussa
Original title	La qualité de service, à la conquete du client
Keywords	markkinointi, asiakkaat, laatu, asiakaspalvelu, tyytyväisyys

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