Randy A. Steinberg : Measuring itil : measuring, reporting and modeling the it service management metrics that matter most to it senior executives
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P-MEAS-F3CA3D
| Tuoteryhmä | |
|---|---|
| Tekijä | Randy A. Steinberg |
| Teoksen nimi | Measuring itil : measuring, reporting and modeling the it service management metrics that matter most to it senior executives |